Error Code 9 – Hearth & Home Technologies

Error Code 9

Fan Errors

Non-Safety Critical

DIY Possible

Service may be required

E91: Convection blower malfunction

Issue: The fan inside your fireplace has malfunctioned and is unable to perform as expected.
Impact: This does not impact regular use of your fireplace.
Solution: A replacement part can be purchased from your Installer or online. Search for your fireplace's model name and service parts list (Ex: "Primo II Service Parts List") to find the document matching your appliance.

E92: ACM Fuse is blown

Issue: The ACM is the "Auxiliary Control Module" inside your fireplace. It uses fuses to protect its connections from potential excess voltage. When a fuse is "blown" it no longer provides power to the connection point in question.
Solution: This will require a replacement. You can order a replacement from your Installer or online using SRV2326-150 or SRV2564-150 or SRV2564-155.

E93: Fan not connected

Issue: The control system is not detecting a Fan as presently connected. Your fireplace previously detected a Fan as connected.
Cause: Inside the fireplace, the ACM ("Auxiliary Control Module") has a connection to your Fan.
Solution: Verify this is firmly connected and all parts are powered on.

E94: Fan is miswired

Issue: The control system is detecting that the Fan itself is not wired properly, leading it to be non-functional.
Action: Call your Installer for assistance with this issue.

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